Google CleanSearch — UX Satisfaction Report (Leaked)

GOOGLE CONFIDENTIAL UX RESEARCH: CLEANSEARCH SATISFACTION METRICS Q2 2031 — INTERNAL USE ONLY

Satisfaction Scores (1-10)

“I can find what I’m looking for”

• 2024 (pre-Clean Net): 8.2
• 2029 (CleanSearch v1): 5.1
• 2031 (CleanSearch v3): 3.8

“Search results are relevant”

• 2024: 7.9
• 2031: 2.9

“I trust Google’s results”

• 2024: 7.1
• 2031: 1.7

Sample User Feedback

“I searched for ‘lithium battery comparison’ and got 8 results. In 2024 I would have gotten 8 million. I know the information exists. You just won’t show it to me.”

“Every search for anything medical redirects to a government health portal. I don’t want the government’s opinion on my symptoms. I want actual medical research.”

“I tried to search for my cousin’s company in Chile. ‘No results found on Clean Net.’ My cousin exists. His company exists. Your search engine is broken.”

“Google used to organize the world’s information. Now it organizes the government’s information. Those are very different things.”

Recommendations

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3. Improve messaging around “content not available” pages. Current “This content is not available on Clean Net” messaging scores 1.2/10 in trust. Suggest: “We’re working to bring you the best American sources for this topic.”
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NOTE: Three members of the UX Research team resigned following the completion of this report. Exit interviews cited “moral injury.”